Senior woman with home care health aide.

5 Questions to Ask Your Home Care Agency

Home care is deeply personal. You’re letting someone new into your home to help organize your life and assist with your personal care needs.

Trust is critical to ensuring you can live safely and comfortably in your home for as long as possible. That’s why it’s so important to choose a home care agency that will treat you like family.

Stay tuned, because we’re about to run you through five important questions you should ask in choosing the right home care agency to suit your needs.

First, ask what services the agency provides.

Every home care agency is different. Just so you’re aware, skilled services includes a multi-disciplinary team of health care professionals, such as registered nurses and physical therapists. Unskilled services refers to non-medical care, including all the things that make your life more comfortable.

Second, ask if the agency is actually local.

Choosing an agency in your area means they can respond faster when you need assistance. It also means they’ll get you, because they’ll have an idea of who you are and where you’re from.

Third, ask if the agency accepts your insurance.

This is really important, because different providers have different requirements. Read your policy carefully to make sure you understand the rules around things like preferred providers and co-pays.

Fourth, it’s time to talk about values.

Once you’ve found an agency that checks the first three boxes, it’s important to make sure they’re the right fit for YOU. You’ll be spending a lot of time with them, so choose someone you actually like!

Finally, ask your agency to provide reviews.

Reviews are a great way to get a feel for an agency before you start working with them. They should be transparent and readily available – that way, you can make sure you know what you’re getting.

If you need skilled services, the first step is to get a referral from your primary care physician.

If you need unskilled services, you can either get a referral or organize services directly.

To learn more, click the link below.

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